TERMS & CONDITIONS — FEED THEY FREQUENCY
 

Curated. Legally aligned.

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Welcome to FEED THEY FREQUENCY, a South African online skincare store 

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By browsing our website or purchasing from our store, you agree to the Terms & Conditions below.

These terms help create clarity, protect both sides, and keep the experience seamless and safe.
 

1. Who May Use This Website
 

To shop or engage with FEED THEY FREQUENCY, you must:
 

• Be 18 years or older (or have legal guardian consent)

• Be legally capable of entering binding agreements

• Provide accurate personal and shipping information
   

We reserve the right to refuse service to anyone engaging with the website in a manner that is unlawful, abusive, fraudulent, or disruptive.

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2. Our Product Drops

 

• Quantities are limited (some might sell out but we will restock them again)

• Carting an item does not reserve it (payment confirms purchase)

• Products may sell out quickly due to high demand
   

We reserve the right to update or discontinue products at any time.
 

3. Pricing + Accuracy
 

All prices are listed in South African Rand (ZAR) and include VAT where applicable.

We do our best to keep product details accurate, but occasional errors may occur.
If a pricing or listing mistake happens, we may:
 

• Correct the mistake

• Cancel the affected order

• Offer you the option to re-order at the correct price
   

You will be notified if this affects your purchase.
 

4. Payments
 

We accept secure South African payment methods including:
 

• Credit/debit cards

• PayFast

• PayFlex (if enabled on your store)

• EFT (if made available)
   

Payments must clear before items are shipped.

Fraudulent or suspicious payment activity will result in immediate order cancellation.
 

5. Order Processing
 

• Processing time: 1–2 business days

• No processing occurs on weekends or public holidays.

• During drops or high-volume periods (Black Friday, December, etc.), processing may take slightly longer. We keep communication open if delays occur.
   

6. Shipping + Delivery (South Africa)
 

We ship nationwide using trusted South African couriers.

Typical delivery time frames:
 

• Major metros: 1–3 business days

• Outlying / rural: 3–7 business days

Shipping time may be affected by:
 

• Load shedding

• Courier delays

• Weather disruptions

• Peak season volume
   

Once dispatched, you will receive tracking details.
Delivery delays caused by the courier are outside our control, but we will always assist where possible.
 

7. Returns, Refunds & Exchanges

Unopened Products (Change of Mind)
 

If you wish to return an item, contact us at info@feedtheyfrequency.co.za within 7 days of delivery with your order details.
 

To be eligible for a return:

• The product must be unopened, unused, and in its original, saleable packaging

• Return shipping costs are the responsibility of the customer
   

Once the item is received and approved, a refund will be issued excluding original courier fees.
 

Opened Products
 

Due to hygiene and safety reasons, opened or used skincare products are not eligible for change-of-mind returns.
 

Refunds for opened products may be considered on a case-by-case basis where there is a legitimate concern. Supporting photos may be requested. Any approved refund will be processed to the original payment method.
 

Defective or Incorrect Items
 

Please inspect your order on delivery. If your item is defective, damaged, or incorrect, contact us within 7 days of receipt with clear photos so we can assess the issue.
 

Where applicable, you may be offered a replacement or refund in line with the Consumer Protection Act.
 

Please do not discard the item unless instructed to do so.
 

Adverse Reactions
 

Some products contain active ingredients and mild irritation may occur, especially during initial use. If you experience a severe or unexpected reaction, discontinue use and contact us at info@feedtheyfrequency.co.za.
 

Refunds relating to adverse reactions are reviewed individually and may require supporting information.
 

Refund Processing
 

• Refunds are processed after returned items are received and approved

• Please allow 5–10 business days for the refund to reflect, depending on your bank

• Shipping fees are non-refundable

• Gift card purchases are refunded via gift card only
   

Important Notes
 

• Only products purchased directly from the Feed They Frequency website are eligible for return

• Products purchased from third-party retailers must be returned to the original place of purchase

• Items that are empty, tampered with, damaged through misuse, or altered are not refundable

• Gift cards are non-refundable

• Our warehouse does not accept walk-in returns
   

Order Cancellations & Changes

If you need to cancel or update an order, contact us as soon as possible. Orders are processed quickly and cancellations or changes cannot be guaranteed once processing has begun.

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9. Customer Information + POPIA Compliance
 

Your privacy is part of our frequency.

We only collect personal information necessary to:
 

• Process your order

• Ship your parcel

• Provide customer support

• Improve your browsing experience
   

We do not sell, share, or disclose your information except where required for:

• Courier delivery

• Payment processing

• Legal compliance
   

All data is handled in accordance with POPIA (Protection of Personal Information Act).
 

10. Intellectual Property
 

All content on this website — including product images, designs, drop descriptions, graphics, branding, and creative copy — belongs to FEED THEY FREQUENCY.

You may not copy, screenshot for commercial use, reproduce, or repurpose our content without permission.
 

We are a design-led brand, and our work is protected.
 

11. Prohibited Conduct
 

You may not:

• Use the site for unlawful activity

• Attempt to interfere with site security

• Use false information or stolen payment details

• Copy or scrape content

• Abuse discount codes or loopholes

• Attempt to manipulate drops or stock systems
   

Violation of these terms may result in order cancellation or legal action.
 

12. Changes to Terms & Conditions
 

• We may update our T&Cs as our brand evolves.

• Changes take effect immediately upon posting.

• Continued use of the website means you accept the updated terms.
   

13. Contact

For any T&C questions or assistance:
sales@ftf.co.za
27832547872
 

We’re here to support your experience — thoughtfully, ethically, and aesthetically.

 

FEED THEY FREQUENCY

Where curated design meets high-vibration style.