Privacy Policy

Last Updated: 2025
 

This Privacy Policy explains how FeedTheyFrequency (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit or make a purchase from our website.

By using our website, you agree to the terms outlined in this policy.
 

1. Information We Collect

We collect the following types of information to process orders, improve our service, and operate our store:
 

1.1 Personal Information

When you make a purchase or register an account, we may collect:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address
   

1.2 Payment Information

• We do not store your full payment or card details.

• Payments are securely processed by authorized third-party payment providers (e.g., PayFast, PayPal, Stripe).
   

1.3 Device & Usage Information
 

We automatically collect:

• IP address

• Browser type

• Device information

• Pages viewed and actions taken

• Cookies and tracking technologies
   

1.4 Third-Party Information

As part of our drop shipping model, limited information (your name, phone number, and delivery address) may be shared with our suppliers strictly for order fulfillment.
 

2. How We Use Your Information

We use your personal data to:

• Process and deliver orders

• Communicate order updates

• Respond to customer support queries

• Improve website functionality and user experience

• Prevent fraud or misuse

• Comply with legal obligations
   

3. Sharing Your Information

We may share your information with:

• Dropshipping suppliers (for fulfilment only)

• Payment gateways

• Courier and logistics partners

• Service providers assisting with hosting, analytics, and security

We do not sell, rent, or trade your personal information to any third party.
 

4. Data Storage & Protection

We implement industry-standard security measures, including:

• Encrypted payment processing

• Secure servers

• Access-controlled systems

• Routine monitoring for vulnerabilities

While we work hard to protect your data, no online system is completely free of risk.
 

5. Cookies

We use cookies to:

• Maintain your shopping cart

• Remember your preferences

• Analyse site traffic and performance

• Enhance your browsing experience

You may disable cookies in your browser settings, though certain features may not function correctly.
 

6. Your Rights (POPIA Compliant – South Africa)

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access the personal data we hold about you

• Request corrections or deletion

• Withdraw your consent

• Object to specific processing activities

• Lodge a complaint with the Information Regulator

You can exercise these rights by contacting us at support@feedtheyfrequency.co.za